Delivery Policy
At Al Madina Clothes, we strive to ensure a smooth and efficient shopping experience. Our delivery policy outlines the process for receiving your purchased products. Please review the following information for details on our delivery procedures.
1. Delivery Areas
We offer delivery services across Pakistan. However, delivery availability may vary depending on your location. For orders outside our primary delivery area, please contact us directly to discuss shipping options.
2. Order Processing Time
- Order Confirmation: Once your order is placed, we will confirm your purchase via email or phone within 24–48 hours (during business days).
- Processing Time: Orders are typically processed within 1–3 business days from the date of confirmation. Please note that processing time may vary during peak seasons or holidays.
3. Shipping Methods
We use reliable third-party courier services to deliver your orders. Shipping methods may include:
- Local Delivery: For orders within Okara or nearby regions.
- Courier Delivery: For orders outside of Okara or to other cities, we will dispatch your order using trusted courier companies.
You will receive a tracking number for your shipment once your order has been dispatched.
4. Delivery Time
- Within Okara: Local deliveries usually take 1–2 business days.
- Other Cities in Pakistan: Delivery may take between 3–7 business days, depending on your location.
Please note that delivery times are estimates and may vary due to factors such as weather conditions, holidays, or unforeseen delays by the courier service.
5. Shipping Costs
Shipping charges are calculated based on the delivery location and the weight of your order. The final shipping cost will be displayed at checkout, and you will be notified before confirming your order.
6. Delivery Charges for International Orders
Currently, we only offer domestic shipping within Pakistan. If you are interested in international delivery, please contact us directly at info.almadinaclothes@gmail.com for more information on availability and pricing.
7. Order Tracking
Once your order is shipped, we will provide you with a tracking number. You can use this tracking number to monitor the status of your order on the courier’s website or by contacting the courier company directly.
8. Delivery Issues & Delays
While we make every effort to ensure timely delivery, delays may occur due to factors beyond our control. If there is an issue with your delivery or if you have not received your order within the estimated time frame, please reach out to us at info.almadinaclothes@gmail.com or call us at +92 311 0686632, and we will assist you in resolving the issue.
9. Failed Deliveries
If your delivery cannot be completed due to an incorrect address or if you are unavailable to receive the package, the courier service may attempt re-delivery or hold the package for pickup. You will be responsible for any additional charges incurred in the event of failed delivery attempts.
10. Returns and Exchanges
If you wish to return or exchange an item, please review our Return & Exchange Policy. To initiate a return or exchange, please contact us at info.almadinaclothes@gmail.com. You may be required to cover the cost of return shipping.
11. Customer Service
For any questions, concerns, or special delivery requests, please feel free to reach out to us:
- Phone: +92 311 0686632
- Email: info.almadinaclothes@gmail.com