Shipping Policy
At Al Madina Clothes, we aim to provide a smooth and reliable shipping experience for our customers. Below is an overview of our shipping policy to help you understand how we handle the shipping of your orders.
1. Shipping Areas
We offer domestic shipping within Pakistan. Currently, we do not offer international shipping. For orders outside of Pakistan, please contact us directly at info.almadinaclothes@gmail.com for more information.
2. Order Processing Time
- Order Confirmation: After you place an order, we will confirm your order within 24–48 hours (during business days).
- Processing Time: Orders are typically processed and prepared for shipment within 1–3 business days from the date of confirmation.
Please note, order processing may take longer during peak seasons or public holidays.
3. Shipping Methods
We use trusted third-party courier services to deliver your products. The courier service will be selected based on your location and order size. We may use:
- Local Delivery: For orders within Okara or surrounding areas.
- Courier Services: For orders outside Okara or to other cities across Pakistan.
You will receive a tracking number once your order has been shipped, allowing you to track your shipment online.
4. Shipping Time
- Within Okara: Local deliveries typically take 1–2 business days.
- Other Cities in Pakistan: Delivery to other cities generally takes 3–7 business days, depending on the courier service and the destination.
Delivery times are estimates and may be affected by factors such as weather, public holidays, or delays by the courier.
5. Shipping Costs
Shipping charges are calculated based on the destination, weight, and size of your order. The shipping cost will be displayed at the checkout before you confirm your purchase. Please review the final cost before completing your order.
- Free Shipping: We occasionally offer free shipping promotions on select products or orders over a certain amount. These promotions, if available, will be specified at checkout.
6. Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS (depending on the communication method you choose). You can use this tracking number to track your order on the courier’s website.
If you encounter any issues with tracking or shipping, please contact us, and we will assist you in resolving the problem.
7. Shipping Delays
We strive to ensure timely delivery, but shipping delays can sometimes occur due to factors beyond our control, such as:
- Weather conditions
- Public holidays
- Courier delays or strikes
If you experience any unexpected delays, please contact us at info.almadinaclothes@gmail.com or +92 311 0686632, and we will help track down your order and provide updates.
8. Failed Deliveries
If the courier is unable to deliver your package (e.g., due to an incorrect address, recipient unavailability, or refusal of delivery), the package may be returned to us or held for pick-up at the local courier office. Any additional shipping charges for re-delivery or rescheduling will be the responsibility of the customer.
Please ensure that the shipping address provided is accurate and that someone is available to receive the delivery.
9. Shipping Restrictions
Some remote areas may have limited shipping options. If your delivery address is located in a remote or hard-to-reach area, please contact us to confirm shipping availability before placing your order.
10. Customs and Import Duties
Since we currently offer domestic shipping only, customs duties and taxes do not apply. However, if you are placing an order from outside Pakistan, please be aware that additional fees may apply depending on your country’s import regulations.
11. Customer Service
If you have any questions or need assistance regarding shipping, please don’t hesitate to contact us:
- Phone: +92 311 0686632
- Email: info.almadinaclothes@gmail.com